Refund Policy
Refund Policy
Thank you for shopping at LustreGrace. We want you to love your jewelry, but if you're not completely satisfied, we're here to help.
Returns
We accept returns within 14 days of delivery. To be eligible, items must be:
- Unused and in original condition
- In original packaging
- In resellable condition
Non-returnable items include:
- Earrings (for hygiene reasons)
- Gift cards
- Final sale items
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again
- Contact your credit card company
- Then contact your bank — there is often some processing time before a refund is posted
If you've done all of this and still have not received your refund, please email us at: support@lustregrace.com
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.
If you have any questions about our return policy, please contact our support team. We're happy to help.
— The LustreGrace Team