Shipping Policy
Shipping Policy
Thank you for shopping at LustreGrace. We’re committed to delivering your jewelry with care and clarity. Below is everything you need to know about shipping times, tracking, and expectations.
📦 Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order is placed, and a second email with tracking details when your package has shipped.
🌍 Estimated Shipping Times
- United States: 7–15 business days
- Canada: 10–20 business days
- Europe: 12–20 business days
- Australia / New Zealand: 10–20 business days
- Asia & Others: 15–30 business days
Note: These are estimates. Delays may occur during peak holiday seasons or due to customs.
✈️ Shipping Carriers & Tracking
We work with trusted carriers like USPS, YunExpress, 4PX, and others depending on your location.
Once your order ships, you'll receive a tracking number by email so you can monitor delivery progress.
🧾 Customs, Duties & Taxes
LustreGrace is not responsible for customs fees or import taxes incurred upon delivery.
All duties are the responsibility of the customer.
Please double-check your shipping address before placing your order.
We are not responsible for lost packages due to incorrect or incomplete addresses.
📬 Where’s My Package?
If your order hasn’t arrived after 30 business days, please contact our support team at:
support@lustregrace.com
Thank you for your patience and support. We’re honored to be part of your style journey!
— The LustreGrace Team